Facebook plunged into chaos as employees ‘CAN’T ACCESS’ servers – or even their workspaces – Global Reportage

As the major Facebook outage dragged into hours, a Reddit poster claiming to be a member of the “recovery/investigation team” wrote the companywide snafu was indeed a “global outage for all FB-related services/infra[structure]” and explained that while repairs were underway, “the people with physical access is [sic] separate from the people with knowledge of how to actually authenticate to the systems and people who know what to actually do, so there is now a logistical challenge with getting all that knowledge unified.”

“Something BIG seems to have died inside Facebook’s network,” Jim Salter, a reporter at ArsTechnica tracking the crashing-and-burning at Facebook HQ, observed, while DDoS protection provider Cloudflare’s senior vice president reported the entire Facebook network was unreachable

A New York Times tech reporter had earlier confirmed that internal tools and communications platforms were down, including employee email and Workplace, which employees from different divisions use to communicate. “No one can do any work,” employees told him, likening the chaos to a “snow day” at the trillion-dollar company.

Facebook plunged into chaos as employees ‘CAN’T ACCESS’ servers – or even their workspaces – Global Reportage